Career Path: Help Desk Analyst (Canada)
$61k - $74k / year(Average-CAD)
Overview
Help Desk Analysts provide critical first and second-level technical support to end-users, resolving a wide range of hardware, software, and network issues. They serve as the primary point of contact for technology-related inquiries, focusing on quick resolution, thorough documentation, and exceptional customer service to ensure smooth and efficient IT operations.
Top Required Skills
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Active Directory Management
Microsoft Windows Operating Systems
Common Tools & Software
Microsoft Windows (10, 11, Server)
Microsoft Office
Microsoft Office 365
Career Insights & Day in the Life
A day in the life of a Service Desk Analyst
Tahatū Career Navigator
Day in the life of a helpdesk support analyst
ShuHayli
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