Service Desk Analyst Career Path & Salary | Skillhub | Skillhub
Career Path: Service Desk Analyst (Canada)
$45k - $56k / year(Average-CAD)
Overview
A Service Desk Analyst is a critical front-line IT professional responsible for providing technical support and resolving hardware, software, and network issues for end-users. This role involves managing incident lifecycles, documenting solutions, and ensuring high levels of customer satisfaction through excellent communication and troubleshooting skills.
Top Required Skills
Customer Service
Technical Troubleshooting
Incident Management
Ticketing System Usage
Windows OS Support
Common Tools & Software
Ticket Management Systems (e.g., ServiceNow, Jira, Zendesk)
Microsoft Windows
macOS
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