Career Path: Service Writer (Canada)
$45k - $56k / year(Average-CAD)
Overview
A Service Writer acts as the primary liaison between customers and service technicians, responsible for accurately documenting service needs, preparing estimates, scheduling repairs, updating customers on progress, and ensuring a smooth service experience from initial contact to job completion. This role often involves sales, administrative, and technical communication duties.
Top Required Skills
Customer Service
Communication (Verbal & Written)
Work Order Management
Estimating & Quoting
Attention to Detail
Common Tools & Software
CRM systems
POS systems
CDK
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