Career Path: Technical Support Analyst (Canada)
$63k - $80k / year(Average-CAD)
Overview
Technical Support Analysts diagnose and resolve user, device, application, network, and systems issues, document work in ticketing and knowledge-base systems, and guide customers or employees through solutions. The supplied Canadian postings range from Tier 1 customer and end-user support to advanced troubleshooting, infrastructure administration, escalations, and team mentoring. Work can be in person, hybrid, or remote depending on the employer and support environment.
Top Required Skills
Technical troubleshooting and root-cause analysis
Customer service and end-user support
Ticket handling, prioritization, and escalation
Written and verbal communication
Windows, desktop applications, and device support
Common Tools & Software
Ticketing and ITSM systems, including Zendesk, Jira, and ConnectWise or similar
Microsoft Windows and Microsoft 365
Active Directory and Microsoft Entra ID
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