Job OverviewBET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Responsible for building and maintaining relationships with VIP guests through the delivery of exceptional guest service. VIP Hosts will work to engage with guests using a rich set of tools, which will include real-time data about their play.
Vacancy Status: Replacement
Key Responsibilities- Responsible for personally tending to customers that the company deems as Potential VIPs.
- Manages a portfolio of users, delivers a high level of service and player experience, will build trust and loyalty through continuous engagement ensuring customer maintains healthy activity levels within the organization while also driving key VIP metrics and revenue.
- Is analytical in observing customer behaviour; hands-on and proactive in taking the necessary actions to cover any possible scenario from retention, to reactivation, to upselling, all while remaining mindful of responsible gaming best practices.
- Communicates with players via calls, emails, and text. Provides constructive feedback to improve performance and processes enabling the team to collectively achieve all business objectives and established goals.
- Will meet and host players recurrently on company activities as part of our experiential strategy.
- Reports insights on relevant and important items that can influence the behaviour of overseen players and tier groups.
Requirements- 3+ years in customer-facing roles.
- Possess very strong interpersonal relationship skills.
- Possess excellent writing and verbal skills.
- Has a deep understanding of sports betting markets & various casino games.
- Has experience in online gaming or hospitality.
- Knowledge of French language is a plus.
Why Join BET99?Come for the career… stay for the culture.
- Canada-wide remote freedom - your office is anywhere you want it to be.
- Time off that feels good - paid vacation, paid sick days, plus your birthday off on us.
- Early access to leadership - meet the CEO in your first 30 days and see how your work truly makes an impact.
- Open-door leadership style - transparency and collaboration are core to how we operate.
- Premium benefits - 100% employer paid, for you and your family.
- Built-in career acceleration - Mentorship Programs led by industry veterans.
- A community you’ll want to be part of - book clubs, monthly employee events, cross-team fun, and more.
- Bring a friend, earn a bonus - our referral program rewards great connections.
- Regular recognition programs - so your great work never goes unnoticed.
- Modern tools and tech - making your job smoother, not harder.
- A streamlined onboarding process - hit the ground running with confidence.
- A company that invests in long-term relationships, not quick wins.
Disclaimers:This position does not use artificial intelligence during the hiring process.