Please see Special Instructions for more details.

A strong internal candidate has been identified.

Posting Details

Position Information

Position Title Administrative Assistant, Student Supports

Position Summary

The Administrative Assistant, Student Supports is responsible for providing reception and administrative support for the provision of services offered through Accessibility Services, the Library and Academic Support.

The Administrative Assistant is the first point of contact for students seeking Accessibility Services and helps to provide a welcoming and safe place for them to come to get the support they are seeking. This position provides administrative support to the Associate Dean, Student Success and the Library and Academic Support teams.

This position performs a wide variety of administrative support services, ranging from routine to complex, all of which contribute to the efficient and professional operation of Accessibility Services, the Library and Academic Support. The incumbent must have the ability to interpret and make decisions in accordance with procedures and practices of the organization and must be flexible and demonstrate the ability to maintain confidentiality, diplomacy, and tact at all times.

Position Responsibilities

Accessibility Services Support:

• Assist Accessibility Coordinators in providing services that allows Red Deer Polytechnic to fulfill their legal duty to accommodate requirement for persons with disabilities.
• Respond to disability-related inquiries, advising students, staff and community members of process, and procedure in order to fulfill service requirements (example: registration process, obtaining documentation, Access+/Clockwork processes, funding inquiries, Schedule 4 reconciliation, etc.).
• Assists with student account creation in the Clockwork student database. Scan and upload required documents and information into the system.
• Retrieve and collect confidential information from registrations, funding approvals, Banner, for case management, billing and statistical purposes.
• Confirm disability-related funding via the Alberta Student Aid website or other external agencies (band funding, other provincial funding agencies, etc.).
• Prepare billing for students who receive disability-related funding and ensure services billed do not exceed the funding agreement from Student Aid.
• Submit invoices to the finance department and students.
• Provides back up support to complete student pre-registration interviews and Schedule 4 funding applications.
• Provide input for service forms, information documents and website revisions and updates.
• Assist Accessibility Technology Strategist with reviewing proof of purchase documentation, approving and fulfilling alternative format text (AFT) requests.

Reception:

• Provides information to general inquiries made in-person, by phone, mail, or email, including general information about student services and student-related procedures.
• Provide reception and a first point of contact for inquiries regarding Accessibility Services from students, staff, faculty, and external contacts received via email, telephone, or walk-in-traffic.
• Provides a welcoming and safe environment for individuals coming to Accessibility Services.
• Makes appropriate soft referrals within and beyond Student Supports while informing the appropriate staff members so follow up can occur.
• Supports the management of the Accessibility Services and Academic Integrity lnboxes.
• Aids in scheduling and ensures that all Accessibility Services and Intake student appointments, meetings, and as needed activities are entered in Accessibility Services calendars (Outlook and Clockworks) and upon request or illness, supports rescheduling appointments and meetings.
• Coordina