Position Overview:The Customer Service Representative (CSR) provides high-quality customer service to clients, patients, visitors, and staff in a healthcare environment. The CSR ensures accurate registration, scheduling, and registration data management. This role requires commitment to work every weekend alternating between: Friday and Saturday 2330-0730, and Saturday and Sunday 1530-2330, and contribute to maintaining a safe, professional, and inclusive workplace. This is a temporary part-time position and it is a five (5) month contract.
Role Summary:The CSR serves as the first point of contact for clients, patients, and visitors, ensuring accurate registration, clear communication, and a positive experience. The CSR maintains data integrity through audits and updates and provides administrative support to keep ED registration operations running smoothly 24/7/365. Overall, they enable the clinical team to focus on patient care by managing essential front-line, communication, and administrative tasks.
Responsibilities:- Client and Patient Support - Register clients/patients and verify demographic, insurance, and other required information. - Assist with admissions and update legal or status forms as needed. - Communicate patient safety alerts or concerns to appropriate staff. - Provide high-quality customer service to clients, patients, visitors, and staff.
- Data Management and Quality Assurance - Conduct quality audits of registration, scheduling, and other data to ensure accuracy. - Follow up on missing or inaccurate information. - Input and retrieve data using electronic health records, registration, or scheduling applications.
- Administrative Support - Assist with document collection, scanning, filing, and general office tasks. - Complete tasks to ensure smooth workflow and adherence to policies and procedures.
- Workplace Compliance and Team Contribution - Maintain professionalism, sound judgment, and effective communication with staff and clients. - Work collaboratively with colleagues and independently as required. - Support a safe, inclusive, and respectful work environment.- Follow organizational procedures, policies, and regulatory requirements.
QualificationsRequirements:- Grade 12 education or equivalent; post-secondary education is an asset.
- Minimum of one year of customer service experience, preferably in healthcare or a similar environment.
- Strong verbal and written communication skills.
- Ability to manage conflict, work under pressure, and multitask effectively.
- Attention to detail, time management, organizational, and problem-solving skills.
- Ability to work with clients/patients and staff from diverse cultural and social backgrounds.
- Computer literacy in Microsoft Word, Excel, Outlook, and internet applications.
- Ability to quickly learn new software applications.
- Commitment to reliably work full-time night shifts.
Nice-to-Haves / Assets:- Experience with electronic health records, registration, scheduling, or similar database applications.
- Experience operating electronic phone systems.
- Previous experience in acute care hospital registration department.
- Bilingualism (French/English) or proficiency in a second language.
If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.
OPSEU Salary Range: $25.59 – $31.58 per hour
CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and