Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensure that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:

After-Hours Community Support Services Supervisor

1 Full-Time – Evening

Reporting To: Manager – Community Services

The After-Hours Community Support Services Supervisor will directly oversee various employees working during evenings and weekends across SCHC sites, including but not limited to individuals from the Integrated Housing Services (IHS) team, the Community Health and Engagement team as well as the Interprofessional Primary Care team. The Supervisor will follow operational managers’ directions and work alongside team members, helping them to complete basic duties and responsibilities. They will supervise the daily tasks and productivity of the various teams and ensure that the goals and objectives set out by the managers are achieved.

• Provide oversight over evening/weekend operations of various programs and services across SCHC.
• Assign tasks to employees and oversee workflow of the department to reach productivity goals.
• Answer questions from employees and providing hands-on direction and guidance.
• Train new employees on organizational procedures.
• Coach existing employees on new tasks and responsibilities.
• Create and monitor performance goals and deadlines that align with the organization’s objectives.
• Monitor employee work tasks and reassigning duties as required.
• Keep track of employee's schedules, time off requests, sick days, and vacation requests.
• Gather information and submitting performance reports to the program manager as part of the annual staff performance review.
• Inform the appropriate department managers about any disciplinary issues with employees that need to be addressed.
• Develop and/or update program materials to ensure compliance with organizational, funder-specific, and accreditation standards and requirements.
• Support ongoing program promotion/ outreach.
• Ensure monthly client experience surveys are completed as per policy.
• Ensure SCHC’s Person Family Client Care (PFCC) principles are adhered to and implement mechanisms for engagement to support organizational quality improvement measures and foster ongoing enhancement of the program.
• Complete all applicable audits according to organizational policies.
• Support the manager with recruitment, interviewing and retention of staff.
• Provide/organize orientation and training for new staff, students and volunteers.
• Support onboarding and off-boarding staff, students, and volunteers.
• Provide/organize supervision for students.
• Monitor data quality and staff performance targets by regularly reviewing documentation in client management systems and report issues to the manager for follow-up.
• Engage in training and education to upgrade skills to fulfill the responsibilities of the position.
• Take part in team huddles and meetings for the purposes of ensuring coordinated and integrative programming, and resource sharing.
• Be familiar with the organiza