About OrderEase Inc.OrderEase Inc. is a leading B2B eCommerce platform that connects foodservice distributors, manufacturers, and buyers through a unified digital ordering and integration system. Our platform streamlines ordering, inventory, and back-office integrations with ERPs and accounting systems, helping businesses operate more efficiently in a complex supply chain environment.
As we expand our use of AI across support and operations, we are investing in improving how knowledge is structured, delivered, and continuously optimized.
Role OverviewWe are seeking a detail-oriented and analytical AI Knowledge & Support Optimization Intern to help improve the performance of our AI-powered support systems.
This role sits at the intersection of technical writing, AI training, and customer experience. You will work directly with real customer interactions to improve AI-generated responses, refine knowledge sources, and help build a scalable documentation system.
What You’ll Do- Review AI-generated support responses, especially those flagged negatively (e.g., “thumbs down”)
- Identify patterns in AI failures (incorrect answers, missing context, unclear explanations)
- Rewrite and improve AI responses for clarity, accuracy, and usefulness
- Create and update internal knowledge base articles used to train AI systems
- Collaborate with the team to refine prompts and AI training inputs
- Document recurring issues and contribute to a “documentation gap tracker”
- Help improve overall support quality by ensuring accurate, structured knowledge
What You’ll Learn- How AI-powered support systems are trained and improved
- Practical prompt engineering and AI optimization techniques
- Real-world technical documentation and knowledge management
- How to analyze customer interactions to drive product improvements
What We’re Looking For- Strong written communication skills (clear, concise, structured)
- Analytical mindset with attention to detail
- Interest in AI, automation, or customer experience
- Ability to interpret technical information and simplify it
- Comfortable working independently in a remote environment
Nice to have:
- Experience with ChatGPT or similar AI tools
- Background in business, communications, or technology
Position Details- Duration: 8 weeks
- Start Date: On or shortly after April 20
- Hours: Full-time (40 hours/week)
- Compensation: $20/hour (Summer Jobs Grant position)
- Location: Remote
- Requirements: Must have your own computer (software and AI tools provided)
Pay: $20.00 per hour
Work Location: Remote