About the company:

SMS Appliances is one of Western Canada's fastest-growing appliance retailers and service providers, proudly serving customers across Alberta and Saskatchewan since 2019. With six convenient locations in Calgary South, Calgary North, Airdrie, Medicine Hat, Saskatoon, and Regina, we have built a reputation for exceptional customer service, quality products, and reliable support.

At SMS Appliances, we offer a complete appliance solution for homeowners, builders, property managers, and businesses. Our extensive selection includes new, open-box, and refurbished appliances from leading brands, providing customers with quality options for every budget. In addition to appliance sales, we specialize in professional installation, repair, maintenance, delivery, recycling, and haul-away services.

What sets SMS Appliances apart is our commitment to honest service, competitive pricing, and long-term customer relationships. Our experienced team works closely with customers to help them find the right appliances while ensuring dependable support long after the sale.

Today, SMS Appliances proudly serves thousands of customers throughout Western Canada, with a mission to provide reliable appliances, professional service, and exceptional value for every home and business.

As we continue to expand and move into larger facilities in the future, we are looking for a knowledgeable and reliable team member who can grow with our company.

This is not an entry-level role. We are seeking someone with appliance retail sales experience who can contribute immediately with minimal training and take ownership of their responsibilities.

About the Position

SMS Appliances is seeking a reliable, experienced, and motivated Appliance Service Technician to join our team. This position involves diagnosing and repairing household appliances at customer locations, performing in-shop repairs at our warehouse when required, delivering appliances to customers, picking up appliances from suppliers and partner locations, and transporting scrap appliances for disposal. And helping at the store when needed, with receiving shipments and organaizing the store.

The ideal candidate is mechanically inclined, works well independently, and has experience in appliance repair, delivery services, and commercial driving.

Key Responsibilities

• Diagnose and repair household appliances at customer homes and businesses.
• Perform appliance repairs and maintenance at our warehouse and retail locations.
• Install and test appliances as required.
• Deliver appliances safely and professionally to customers.
• Pick up appliances, parts, and equipment from suppliers, warehouses, and other company locations.
• Transport scrap appliances and materials to recycling or disposal facilities.
• Complete service reports, repair documentation, and delivery records.
• Maintain company vehicles, tools, and equipment in good working condition.
• Provide excellent customer service and represent the company professionally.
• Work independently.
• Follow all workplace safety procedures and transportation regulations.
• Help at the store when needed, with receiving shipments and organaizing the store.

Qualifications

• Previous experience as an Appliance Technician, Service Technician, or similar role.
• Strong troubleshooting and diagnostic skills.
• Experience repairing major household appliances, including refrigerators, washers, dryers, dishwashers, stoves, and microwaves.
• Valid Heavy Truck Driver's Licence (Class 1A or equivalent).
• Clean driving record.
• Experience operating delivery vehicles and transporting large appliances.
• Ability to safely load, unload, and move heavy appliances.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Good communication and customer