Builder of the year 28 times. Picture a career with us.

At Jayman BUILT, we believe in developing exceptional leaders who inspire their teams to consistently perform at the highest level. As the Central Services Customer Care Manager - Calgary Single Family and Multi-Family, you will not just lead a team - you will motivate, guide and empower them to deliver outstanding results. Reporting directly to the Warranty Service Manager, you will embody our commitment to excellence, operating with a sense of urgency and driving success by making things happen through your teams.

Exceptional Customer Experience is a cornerstone of Jayman BUILT's values. We are dedicated to providing outstanding communication and support to our customers throughout the entire home-building journey, ensuring their experience is seamless and memorable.

Jayman BUILT has been named Builder of the Year 28 times and is a recent recipient of Best Customer Experience - Single Family Calgary - Large Volume. We are proud to provide a supportive environment where your leadership can shine and help our customers realize the dream of homeownership.

A day in the life of a Central Services Customer Care Assistant Manager

• Training, mentoring, and leading a high-performing team of 10+ Warranty Services Specialists and an administrative team.
• Ensuring safe work practices for all team members and suppliers.
• Proactively managing workloads and allocating resources efficiently to meet customer and organizational needs.
• Collaborating with suppliers to ensure timely trade scheduling, quality work completion, and warranty commitments are upheld.
• Resolving customer concerns with professionalism and following up to ensure satisfaction.
• Conducting scheduled calls with all customers to ensure consistent, proactive communication and address any questions or concerns throughout their home-building journey.
• Partnering with the sales team to maintain impeccable showhomes and sales centres year-round.
• Fostering a team-oriented environment with clear communication across customers, trades, and internal teams.

What you will bring to the table

• Post-secondary certification in building trades (e.g., carpentry, drywall, finishing).
• 5+ years of construction experience (office and field).
• 5+ years in warranty and service roles, with familiarity with ANHWP.
• Leadership Excellence: Proven ability to motivate, teach, and inspire teams while maintaining accountability.
• Customer Centric Approach: Exceptional interpersonal, communication, and negotiation skills.
• Results-Oriented Mindset: Operates with a sense of urgency, meets deadlines, and consistently drivers performance.
• Tech-Savvy: Comfortable with technology, including tablets (iPad/ Surface) and office software like Microsoft Office.
• Strong ability to adapt to shifting priorities and stay proactive.
• Attention to detail, budget management skills, and scheduling expertise.
• Valid Standard First Aid, CSTS, WHMIS certifications.
• Clean driving record and valid drivers abstract.

As a 2025 Best Managed Company, we will provide you With

• Salary range: $85,000 - $100,000
• Bonus potential: 5% of salary, with additional monthly performance bonuses (10%-20% annually).
• Flexible health and dental benefits.
• Opportunity to participate in a unique Jayman Employee Investment program (subject to eligibility).
• Employer matching Group RRSP program.
• Customized training programs. Continuing education is a focus at Jayman and you have the opportunity to participate in annual education & training.
• Opportunity for growth and career advancement.
• Employee discounts.
• Social Club events.
• On-site gym & parking.
• Company supplied vehicle.

For the last 45 years, Jayman BUILT has been proud to be one of Alberta’s top home bui