Introduction

Our client is seeking a bilingual professional who values stability, structure, and meaningful day to day work. This is an excellent opportunity for someone who enjoys a steady pace, clear processes, and a supportive team environment. French and English are both used regularly, especially in written communication. This is an existing vacancy with immediate need due to an upcoming retirement, offering a strong training period and long term stability.

What You’ll Do

In this role, you will support customer service operations through a mix of email communication, claims processing, and account support. The work is structured and detail focused, with time to learn systems thoroughly and build confidence. You will become a reliable point of contact for both internal and external stakeholders.

Responsibilities

• Review and process warranty claims with accuracy and consistency
• Respond to client inquiries in both French and English, primarily via email
• Support account administration tasks such as maintaining and updating records
• Use internal systems and reports to manage cases and workflows
• Provide after hours roadside assistance support on a scheduled rotation
• Maintain confidentiality and follow established processes carefully
• Assist with additional administrative or support tasks during quieter periods

Qualifications

• Native level French and strong professional English, both written and spoken
• Strong attention to detail and comfort with structured, process driven work
• Ability to learn and navigate custom software and internal systems
• Reliable and able to commute for onsite training and ongoing collaboration
• Calm, professional communication style and team oriented mindset
• Comfortable working independently after training is complete

Benefits

• Compensation range: $45,000 to $55,000 annually, based on experience
• Additional on call compensation including weekly stipend and per call pay
• Stable full time schedule, typically Monday to Friday daytime hours
• Structured onboarding with hands on training and knowledge transfer
• Potential for hybrid flexibility after successful training period
• Supportive team environment with long tenured colleagues

Why Work with Us

Our client offers a dependable and well organized workplace where employees are set up for long term success. You will join a small, close knit team that values consistency, accuracy, and mutual support. This role is ideal for someone seeking a predictable schedule, clear expectations, and the opportunity to build expertise over time in a specialized function.

Disclosure:

"Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy:

This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Specialist (French required).