At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com .

Job Summary

Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat. Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations. Supports team concepts as well as the goals and objectives of the department.

Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

CooperVision is a global leader in the contact lens industry, dedicated to helping improve the way people see every day. Achieving that goal takes the collaboration of team members with wide-ranging skills; from scientists and researchers, to manufacturing and operations experts, to sales and marketing professionals.

At CooperVision, our effort to improve lives begins with our employees. We are committed to developing people as a key global differentiator and our most important asset. We empower employees to succeed, rewarding great thinking and hard work with competitive pay, comprehensive benefits, and with a special focus on wellness. Our commitment to our core values and an employee-centric culture fuel a deeply engaged, high performing organization.

CooperVision employees pride themselves on being proactive, innovative, flexible and friendly. That's a strong reflection of our corporate culture—and part of the reason CooperVision may be a great workplace for you.

Knowledge, Skills and Abilities:

• Excellent communication [both verbal and written] and active listening skills in both French and English.
• Excellent computer skills, able to type at least 40 wpm accurately.
• Intermediate skill level in the use of Excel, Word, Outlook and PowerPoint. Advanced preferred.
• Attention to detail and problem resolution skills.
• Demonstrated customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying patience, empathy, professionalism, accountability and friendliness.
• Knowledge of and experience with Salesforce.com preferred.
• Able to prioritize and work in a fast paced, constantly changing environment with the ability to multitask.
• Ability to read and understand technical material such as Standard Operating Procedures (SOP’s), Product Parameters and Specifications.
• Strong business acumen and ability to