Must Have Skills:- At least 5 years of experience in a call center (help desk) in the telecommunications industry.
- Proven ability to manage and coordinate multiple client projects simultaneously.
- ITIL certification is a plus.
- A criminal background check and a certificate of good professional conduct are required.
- Bilingual in French and English.
Typical day to day in this role:- Responsible for providing user support and maintenance for agreed upon IT service levels.
- Identify technical issues, respond to support calls from business units, and managing incidents from inception to resolution.
- Monitor applications, systems and escalate issues as required
Work hours24/7 operations. Availability to work at any time, including weekdays and weekends (37.5 hours per week). Our Telecom client is currently seeking staff for night and weekend shifts.
Work ArrangementHybrid model, with a mandatory two-day-a-week presence in the office. This arrangement is subject to change based on operational needs.