We are seeking a temporary, part time Campus Support Assistant to join our team. This role will be required to work on site at the Seneca Newnham Campus Tuesday, Wednesday, Thursday until Mid-July. As a key point of contact on the Seneca Campus, you will delivering member services, carry out engagement activities, and liaise with partners and stake holders. This role will be responsible for delivering hiqh-quality customer service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

The Campus Support Assistant will:

• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Execute or escalate as needed to complete admin functions, utilizing ticketing system and owning follow-through
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through
• Participate in training and calibration sessions to maintain service quality.

To be successful as a Campus Support Assistant, you will need:

• Excellent organizational skills with the ability to succeed in a fast-paced environment.
• Customer service focused.
• Excellent communication and active listening skills.
• A solution and results oriented individual who demonstrates excellent problem-solving skills.
• Ability to meet deadlines and provide deliverables as identified in a timely manner.

What’s in it for you:

• Learn by working alongside our experts
• Gain experience within a growing, fast paced organization

Alumo is a Division of People Corporation that has been serving students for decades individually, making possible many benefits you get to enjoy as a part of your Health & Dental Plan. By combining their strengths, resources, and talents, they’ve brought even more health and wellness services to students under the united brand Alumo.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.

This is an hourly based position with pay set at $17.60. Details of the total compensation package will be shared during the interview process.