About Family Caregivers of BC

Family Caregivers of British Columbia (FCBC) is a charitable organization dedicated 100% to supporting family and friend caregivers, those who provide unpaid care to a family member, friend, or neighbor. Our mission is to improve the quality of life for family caregivers through support, information, and education. We also provide leadership to strengthen the voice of family caregivers and the significance of their role. We believe deeply that our ability to fully serve all family caregivers rests on having a welcoming, inclusive, and diverse team that recognizes, appreciates, and respects individual differences. We build on each other’s strengths and talents to achieve our goals.

About the Role

The Caregiver Support Specialist provides one-to-one support to caregivers across BC through the Caregiver Support Line (CSL), as well as through in-person support groups and virtual programming.

This position reports to the Caregiver Support Manager and works collaboratively within a supportive and experienced team.

Who You’ll Be Supporting

This role supports adult caregivers who are often new to caregiving and feeling overwhelmed as they navigate the care of a parent, partner, or other adult loved one with complex or changing health needs.

This role does not involve providing direct personal care. Instead, you will support caregivers in understanding their options, navigating systems, and identifying next steps.

Key Responsibilities

1. Caregiver Support Call Line

• Respond to a high volume of caregiver inquiries through the Caregiver Support Line (phone and virtual), providing timely, thoughtful, and clinically-informed support
• Provide compassionate, non-judgmental emotional support to caregivers navigating complex and evolving care situations
• Assess caregiver needs, priorities, level of distress, and urgency, using sound judgement to guide next steps and referrals
• Support caregivers across a wide range of topics, including: navigating the BC health care system and accessing appropriate services and changes in health status, increasing care needs, and care transitions
• Support caregivers across a wide range of topics, including: contingency planning and decision-making and accessing legal, financial, and community-based supports
• Provide tailored information, system navigation support, and practical guidance based on each caregiver’s situation
• Coordinate internal and external referrals, including to FCBC programs and relevant health and community services
• Assist caregivers in problem-solving and identifying realistic next steps using Brief Action Planning (training provided)

2. Peer Support Groups & Facilitation

• Facilitate and co-facilitate caregiver peer support groups (virtual and in-person), creating a safe, inclusive, and supportive environment
• Participate in local, in-person caregiver groups, workshops, and community events
• Lead group discussions with sensitivity to diverse experiences and group dynamics
• Support training and ongoing development of peer facilitators across BC

Qualifications and Experience

• Degree or diploma in a related field (healthcare, social services, counselling, gerontology, or similar), or equivalent combination of education and experience
• Minimum 3 years’ experience supporting adults in complex or health-related situations (e.g., caregiving, system navigation, community support roles)
• Experience responding to a high volume of inquiries or calls, preferably in a health, social service, or support line environment
• Demonstrated experience facilitating peer groups, leading discussions, and/or delivering workshops to diverse audience using cultural sensitivity
• Demonstrated ability to assess situations, manage emotionally complex conversations, and apply sound judgement
• Strong knowledge of BC’s health and social care systems and community-based supports, or the ability to quickly build this knowledge

Skills & Competencies

• Abili