CLIENT SERVICES / ANALYST TRAINER

Job Type: Full Time ( 12 months per year, 35 hours/week)

Location: 1994 Fisher Dr, Peterborough, ON K9J 7A1

Start Date: TBD

Salary: Pay Band 7MV2 - $32.40 - $36.00/hour

Posting Closing Date: May 4, 2026 (4:00pm)

Reason: This posting is for an existing vacancy within our organization

Reports To: ICT Manager

Who We Are

The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 35,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern Ontario, KPR serves the Municipality of Clarington, Northumberland and Peterborough Counties, and City of Quinte West/Murray Ward.

The Board is situated on the traditional territory of the Michi Saagiig Anishinaabeg people, serving three vibrant Indigenous communities which include Alderville First Nation, Curve Lake First Nation and Hiawatha First Nation.

Today, the Kawartha Pine Ridge school district is home to many First Nations, Métis and Inuit peoples and we acknowledge the contributions and accomplishments of all Indigenous people across Turtle Island, current and throughout history.

All positions in the Kawartha Pine Ridge District School Board support the schools priority of student achievement and the Boards mission to educate our students to excel in learning, to succeed in life and to enrich our communities.

We offer eligible employees a comprehensive employee pension (OMERS) and benefit package upon start date, a commitment to ongoing learning, and an exceptional work environment.

Purpose:

The purpose of the Client Services / Analyst Trainer position is to provide support and training services for system computer administrative software.

Main Responsibilities:

• Supports the implementation of administrative software applications and communications equipment by analyzing products, developing and maintaining documentation, coordinating and conducting Board-wide training for end users.
• Determines requirements and develops/assists users with the development of reports and forms.
• Tests the integration of and evaluates applications and procedures for Technical Application Support Specialists advising of deficiencies and proposing resolutions.
• Identifies and monitors use requirements performing detailed system studies and recommend solutions.
• Maintains standards and procedures set by the department, Board and the Ministry of Education producing, publishing, verifying, and auditing monthly reports.
• Conducts, and/or attends and participates in various committee meetings as required by the department using video-conferencing equipment, prepares handouts, contacts speakers, and prepares, distributes, and maintains agenda materials.
• Provides ongoing support to users regarding applications, responding to inquiries and service requests, providing on-line support, receiving, logging, tracking, resolving and/or assigning support calls via the Help Desk, and liaising between schools and vendors testing new equipment.
• Other duties as assigned.

Education & Experience:

• Completed two (2) year college diploma related to Business Administration or Information Technology.
• Minimum two (2) years’ experience in a school office environment working with corporate applications and documentation authoring.
• Minimum one (1) years’ experience in adult education or training.
• Advanced level computer skills in word processing, spreadsheets, and databases.
• Valid driver’s license and use of own vehicle.

Specialized Skills:

• Working knowledge of computer applica