About Us

At Aspen Aesthetics, we are a Medical Aesthetics & Wellness Clinic in west Edmonton. We are a close-knit team looking for another to join our growing work family. We are looking for a team player who is likes to work with people, is organized & observant, is a self-starter, enjoys creating content or designing marketing materials, interested in skincare and/or wellness, and thrives in a team & independent environment.

About this Position

We are recruiting a part-time Clinic Assistant who has ability to build strong client relationships and is sensitive to individual client needs. This position will be responsible for reception operations, assisting with clinic operations, and supporting practitioners as needed. (Hours for this position may transition to full-time in the near future.) This position requires excellent communication & sales skills, adaptability to changes, ability to multi-task, and able to convert leads and inquiries into appointment bookings.

The Clinic Assistant will be able to conduct themselves in a professional manner with both clients and with fellow team members. As the first point of contact with clients, the Clinic Assistant must always present a professional appearance with positive attitude, and maintain an excellent attendance record.

Shifts: Tues/Wed/Fri - 10:00am-5:00pm; Thurs - 9:00am-6:00pm (excluding stat holidays); occasional shift extension for events. This position may potentially transition into a full-time position.

Hours: 30 hours / week to start

What You'll Do:

• Greet clients as they arrive and connect them with the appropriate services with staff
• Introducing clients to new services or promotions, provide general information about our services to clients
• Address lead calls/inquiries, conduct general follow-up calls, and booking services in a timely manner
• Tracking of tasks, duties & deadlines for the clinic
• Address email inquiries, manage calendars/appointment bookings, and chart general notes on patient profiles
• Sale of skincare products, conduct skin analysis & body composition scans, capture before/after/progress photos
• Maintenance of appearance of reception, waiting room & other public areas
• Setup & clean-up of treatment rooms
• Build relationships with our clients, maintain customers confidence and keep information confidential
• Create materials/content/templates for in-house or social media marketing
• Other duties, such as: dusting, floors, laundry, washrooms, setup/clean-up treatment rooms, stocking of supplies, etc.

Core Requirement:

• Experience in: hospitality, sales, or service industry. (Examples are: server, concierge, bartender, retail, sales of any type, etc.)
• Familiarity with: Instagram/Facebook & Canva is required.
• Aesthetics, skincare and scheduling experience is not required, but is an asset.
• Comfortable with Windows computers & android tablets
• Experience with applications such as: Microsoft Outlook & Powerpoint, Canva, Google Calendar & Spreadsheets, online POS applications
• Social media & content creation skills to create/share reels, posts, and stories (e.g. Facebook, Instagram, etc.)
• Exceptional in customer service, sales, retail, or hospitality field
• Experience with reception & scheduling/calendar management
• Excellent communication skills & telephone manners
• Enjoys working with people
• Must be able to work well independently and in a team environment
• Must be able to work under pressure, can multi-task and possess strong organizational skills
• Familiar with applications such as: Microsoft Excel, Google Docs, online booking platforms (Janeapp), online POS applications is an asset
• Knowledge and/or background in medical aesthetics and skincare is an asset

Is this position for you?

• If you like working with people
• If you care about people having a good experience
• If you thrive in a work family atmosphere
• If you have an interest in skin health or wellness
• If you have an attention to detail and observant
• If you like to create and like to share ideas