Cloud Engineer (Amazon Connect)
We are looking for an experienced professional to design, deploy, and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration, integration, and administration, partnering with business stakeholders to deliver seamless, high-performing customer experiences across multiple channels.
What is in it for you:- Salaried: $45-55 per hour.
- Incorporated Business Rate: $56-64 per hour.
- 6-month contract with the potential for permanent employment.
- Full-time position: 37.50 hours per week.
- Remote on Monday and Friday.
- On-site Tuesday to Thursday.
Responsibilities:- Design, configure, and support Amazon Connect contact center solutions.
- Build and enhance IVR workflows and customer interaction flows.
- Support the business in requesting, analyzing, and implementing new contact center features.
- Architect and maintain serverless solutions using AWS services, particularly AWS Lambda.
- Contribute to omnichannel contact center architecture (voice, digital channels, integrations).
- Support and enhance Amazon Connect to Salesforce CRM integrations.
- Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.
- Assist with data and integration analysis related to contact center platform evolution and migration efforts.
What you will need to succeed:- Bachelor’s degree in Computer Science, IT, or a related field.
- 0–2 years of experience in an IT, cloud, or architecture focused role.
- Hands on experience with AWS.
- Direct experience with Amazon Connect (configuration, enhancements, IVR, or support).
- Experience or exposure to IVR systems and AI enabled contact center capabilities.
- Understanding of omnichannel contact center architectures.
- Familiarity with serverless development concepts, including AWS Lambda.
Nice to have- Experience integrating Amazon Connect with Salesforce CRM.
- Exposure to customer engagement platforms or contact center transformations.
- Early experience working directly with business stakeholders to design technical solutions.
Why Recruit Action?Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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