CAMPBELL RIVER FAMILY SERVICES SOCIETY

JOB DESCRIPTION: Temporary, Full-Time Position - 35 hours per week. *This is a temporary vacancy and will continue until the return of the incumbent. Two weeks’ notice will be given when the incumbent is ready to return.

PROGRAM TITLE: COMMUNITY-BASED VICTIM SERVICES PROGRAM

POSITION TITLE: PROGRAM COORDINATOR

CLASSIFICATION: INTEGRATED PROGRAM COORDINATOR 2 AND VICTIM SERVICE WORKER

GRID LEVEL: 14, JJEP WAGE GRID. All JJEP/Paraprofessional positions are subject to wage grid levels. Positions begin at Step 1 and are increased to Steps 2 through 4 based on number of hours worked.

SUMMARY:

Reporting to the Team Leader, the Community Based Victim Service Program Coordinator plans, develops, implements, and oversees the day-to-day operation of the Community Based Victim Services Program. Supervises the Victim Service Worker.

KEY DUTIES & RESPONSIBILITIES:

• Oversees the day-to-day operation of the CBVS program by ensuring that program guidelines and policies are adhered to, and program standards are met.
• Supervises program staff by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations. Participates in the recruitment and selection of program staff—schedules program staff in accordance with program staffing requirements.
• Provides support services, practical assistance, information, and referrals to clients who have been victims of family/sexual violence. Services may include critical incident response, information and support regarding the criminal justice system, safety planning, practical and emotional support and information and referral services.
• Promotes public awareness of and support for the program by performing duties such as attending community events, hosting and/or participating in victim-related events, providing public education, and promoting awareness regarding victim’s issues, and informing other community services about services available to victims of crime.
• Develops and maintains a network with criminal justice system personnel, including police, Crown counsel, court services, corrections, and sheriffs; and social service and other community agencies, including transition house, hospital, and family justice resources.
• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
• Maintains related records and statistics and produces reports as required.
• Performs other related duties as required.

QUALIFICATIONS:

• Diploma in a justice-related field
• Three (3) years of recent related experience, including one (1) year of supervisory or administrative experience

Or an equivalent combination of education, training, and experience.

ABILITIES/SKILLS/KNOWLEDGE:

• Well-developed interpersonal skills, oral and written communication skills
• Good organization, time, and general management skills
• Ability to organize and chair meetings and liaise with other community agencies
• Knowledge of the workings of the criminal justice and social service systems and knowledge of community resources
• Ability to work independently and to respond to crisis situations
• Cultural sensitivity and understanding of the client

ADDITIONAL INFORMATION:

This position requires the ability to function independently and frequently under pressure while managing a difficult caseload, projects, and deadlines, including effectively managing emergency situations. Working in a stressful environment while dealing with clients in crisis situations is an ongoing expectation of this position. Work may not necessarily occur within normal office hours.

Please note: *This is a temporary vacancy and will continue until the return of the incumbent. Two weeks’ notice will be given when the incumbent is ready to return.

Job Type: Full-time

Pay: $33.77-$38.77 per hour

Benefits:

• Casual dress
• Company pension
• Employee assistance program
• Extended health care
• Vision care

Ability to commute/relocate:

Campbell River, BC V9W 4E4: reliably commute or plan to relocate before starting work (required)

Work Location: In person