We’re looking for a strong people-leader to fill our Consulting Team Lead position, to guide a team of Consultants and Analysts and translate strategy into consistent, high-quality day-to-day client delivery.

Reporting directly to the Director of Consulting Services, you will be a hands-on people leader who supports development and performance while building the processes that keep work moving smoothly. You’ll manage team workflow and priorities, coordinate across internal stakeholders, and lead the timely resolution of client and internal escalations, ultimately ensuring every engagement reflects a consistent, high-quality consulting experience.

We’re a leading consulting and brokerage firm supporting global organizations with their Canadian employee benefit programs. With 22+ years of success, 50+ team members, and clients across 150 countries, we continue to grow every year - and we credit that to our people, our expertise, and our collaborative culture.

Learn more at: https://owenandassoc.com

What You’ll Do

• Translate the Director’s strategy and priorities into clear day-to-day plans, processes, and follow-through
• Lead, motivate, and develop a team of Consultants and Analysts - setting expectations, coaching performance, and building a strong team culture
• Own team workflow: prioritize and assign work, track deliverables, and remove blockers to keep commitments on time
• Build team capability and independence by strengthening problem-solving, decision-making, and knowledge sharing
• Manage client and internal escalations - driving timely, appropriate resolution and clear communication
• Drive continuous improvement by identifying gaps and implementing practical enhancements to tools, templates, and workflows
• Monitor service quality and consistency across engagements, supporting risk management and compliance follow-through
• Maintain a small client portfolio to stay close to the client experience and model best practices

What You Bring

• Demonstrated people‑leadership experience, with a focus on coaching, accountability, and team development
• Experience in Group Benefits and/or Group Retirement (5+ years) to provide context and oversight for a consulting team
• Confidence managing priorities, making decisions, and guiding teams through complex or time‑sensitive situations
• Strong communication skills, with the ability to give clear direction and constructive feedback
• Comfort navigating escalations and supporting resolution with sound judgement
• Excellent organizational skills, including the ability to delegate effectively and manage competing demands
• Life License (LLQP)
• CEBS (completed or in progress)
• Proficiency with Microsoft 365 and experience working with CRM or workflow tools

What you can expect

You’ll play an important role in shaping team culture, strengthening client relationships, and driving operational excellence. Your leadership will help create an environment where people feel supported, informed, and empowered to do their best work.

Why You’ll Love Working Here

• Competitive salary + Profit-Sharing-Program
• Group benefits & retirement match plan; Flexible Spending Account
• Flexible work environment
• Ongoing training & continuing education
• Growth opportunities in a global-facing organization
• Supportive team culture and company events

Salary range: $90,000-$110,000