Position Title: Customer Operations Associate
Job Type: Full Time
Joining Date: Immediate
Location: Based in the Ottawa area, with a willingness to travel for occasional in-person meetings as needed

At NuEnergy.ai, we believe AI can be trustworthy. We are a Canadian Artificial Intelligence management software and professional services firm partnering with organizations developing, implementing, or procuring AI to deliver customized principled and ethical AI solutions. Our experienced team of specialists works as a neutral third-party to deploy proven AI governance research and methodologies, monitored through our transparent Machine Trust Platform™.

We’re looking for a dynamic and driven Customer Operations Associate to join our team, focusing on supporting both pre-sales and post-sales activities across the customer lifecycle.

• Pre-Sales & Business Development Support
  Support the preparation of proposals, statements of work (SOWs), and customer presentations
  Coordinate inputs from internal stakeholders to produce high-quality, timely submissions
• Customer Delivery & Coordination
  Support onboarding and coordination of customer engagements, including scheduling and logistics
  Act as a central point of contact for documentation, milestones, and meeting coordination
• Customer Success & Reporting
  Assist with preparation of customer reports, presentations, and deliverables (including assessment outputs and scorecards)
  Help track customer feedback and identify opportunities to improve the customer experience
• Operations & Special Projects
  Support development of internal documentation, training materials, and repeatable processes
  Take on a variety of ad hoc tasks to support a growing and evolving team

• 3–5 years of experience in an operations, customer-facing, or business support role
• Experience working in a SaaS or technology company, ideally in a start-up or early stage company environment
• Strong organizational and coordination skills, with demonstrated project management capability (e.g., tracking deliverables, timelines, and stakeholders)
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and adapt in a fast-paced, dynamic environment
• Comfortable working cross-functionally and coordinating with a variety of stakeholders
• Proficiency with standard business tools (Microsoft 365, Google Workspace, CRM systems)
• Familiarity with project management tools (e.g., Asana, Monday, Jira, ClickUp)
• Exposure to compliance, governance, or risk frameworks (e.g., SOC 2, ISO 27001, AI governance, data privacy)
• Experience in AI, data, and emerging technologies
• Experience improving or documenting internal processes and workflows
• Exposure to CRM systems (e.g., HubSpot, Salesforce) beyond basic usage (e.g., reporting, pipeline hygiene)

Pay: $70,000.00-$90,000.00 per year

• Ottawa, ON K1S 1J3: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Ottawa, ON K1S 1J3