A CAREER, NOT JUST A JOBAre you looking for stability with an industry leader in automotive security and telemetry? Our client, a well-established organization in Montreal (Marché Central area), is looking for a dynamic Customer Service Agent to join their professional family.
At this company, we don't believe in high turnover: we hire talent looking for a long-term commitment in a stimulating environment where people come first. As a Customer Service Agent, you will earn a starting salary between $52,000 and $55,000 per year (depending on experience) and serve as the central link between our technical operations and our prestigious clientele. This position based in Montreal offers a stable and professional work environment.
Advantages- Competitive starting salary between $52,000 - $55,000 per year, based on experience.
- Stable daytime schedule: 8:30 AM to 5:00 PM, Monday to Friday (40h/week).
- Comprehensive group insurance package.
- Retirement plan with employer contribution.
- Modern, dynamic, and high-tech work environment.
- Close-knit team and supportive management focused on employee development.
Responsibilities- Dispatch and coordinate service calls for a fleet of nearly 40 installation technicians across Quebec and Ontario.
- Handle a high volume of inbound calls (60-80 per day) for appointment scheduling and customer support.
- Greet and assist customers at the front desk of our Montreal branch for file processing and payments.
- Optimize appointment schedules using our digital management system.
- Collaborate closely with the billing and sales departments to ensure a seamless customer experience.
Qualifications- Essential Bilingualism: Perfect command of both English and French (oral and written). Given our Canada-wide operations, this role requires daily communication with English-speaking clients and partners located outside of Quebec, as well as covering territories beyond the province that necessitate the use of English.
- Relevant Experience: Minimum of 2 years of experience in a call center, a financial institution (such as RBC or BMO), or the insurance sector.
- Geographic Knowledge: Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore) is a major asset for optimizing technician dispatch.
- Soft Skills: You are recognized for your punctuality, professional presentation, and ability to thrive in a fast-paced environment.
- Commitment: A strong desire to build a long-term career within a stable local company.
SummaryREADY TO TAKE ON THE CHALLENGE?
If you are the Customer Service Agent we are looking for, send your CV now to Pierce at the following address: pierce.ashton-kane@randstad.ca
REFERRAL PROGRAM:Do you know the perfect candidate for this position in Montreal? Randstad offers a referral bonus for any recommendation that leads to a successful hire. Contact us for more details!
The use of the masculine gender has been adopted to facilitate reading and has no discriminatory intent.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
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