The Ontario SPCA and Humane Society is a registered charity and has been operating for nearly 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness.

• Compassion
• Transparency
• Excellence
• Collaboration
• Accountability

This position is funded through the Canada Summer Jobs (CSJ) program, part of the Government of Canada’s Youth Employment and Skills Strategy. The program supports youth aged 15 to 30 by providing paid summer work experience and opportunities to develop skills for the job market. To be eligible for this position, applicants must:

• Be aged between 15 and 30 years old on the start date of the job;
• Have a valid Social Insurance Number (SIN); and
• Be a Canadian citizen, a permanent resident of Canada, or a person who has been granted refugee status in Canada

International students and other temporary residents of Canada are not eligible to apply for positions funding through the Canada Summer Jobs program.

Position: Customer Services Assistants (CSA) are responsible for the day-to-day interactions with the public, including customer service, telephone reception, managing the centre email, foster and volunteer coordination, social media, adoption procedures, cash handling and donation processing. They are considered a centre expert in applying Meet Your Match principles for all adoptions and ensure the adoption process runs effectively. Provides superb customer service to the public, including donors and volunteers, and ensures compliance with the Centre’s policies and procedures.

• Greeting visitors and seeking client information to support/understand customer needs
• Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
• Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
• Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
• Supporting the foster program by providing supplies and setting up appointments with foster parents.
• Participating in animal care duties including general cleaning, enrichment and behavioural care
• Performing general clerical duties and record keeping
• Providing instruction, coaching and mentoring to volunteers and foster parents
• Processing service/adoption payments

• Position(s) Available: 1
• Duration: 8 weeks
• Hours per week: 35 (280 hours total)
• Hourly Pay Rate: $18.00

Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is