Specializing in developing and manufacturing advanced self-regulating heating cable, and water pipe freeze protection solutions, Heat-Line is a Canadian-owned and operated company that has led the way for Freeze Protection Systems since 1988. There are many companies that sell heating cables; Heat-Line provides solutions.

We are seeking a detail-oriented and proactive professional to support Customer Service and Finance functions. This hands-on role is ideal for someone who excels at managing day-to-day financial operations while delivering excellent customer support. The successful candidate will be responsible for maintaining accurate financial records, assisting with invoicing and bookkeeping, and ensuring timely, professional communication with customers. This role plays a key part in supporting smooth financial processes and fostering positive customer relationships.

• Answering phones and responding to requests and inquiries as well as routing calls to the correct person or taking messages.
• Answering customer questions, inquiries and requests about products, prices, and availability.
• Verifies customer information is correct and up to date.
• Notifies shipping department of customer pickups.
• Responding to customers’ emails.
• Entering/ approving sales orders.
• Reviewing sales orders for accuracy and completion.
• Preparing invoices.
• Providing general administrative support.

• Handle daily bookkeeping as assigned by the Controller.
• Prepare and process accounts payable and receivable.
• Reconcile and enter credit card transactions.
• Other tasks and duties as assigned.

• Post-secondary education in Business Administration, Accounting, or a related field.
• 2–3 years’ combined experience in Customer Service and/or Accounting.
• Proficiency with Microsoft applications and accounting software.
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to manage multiple priorities.
• High attention to detail and confidentiality.
• Valid driver's license required.

• Adaptability: Comfortable switching between Customer Service and financial tasks.
• Integrity & Confidentiality: Handles sensitive financial information with discretion.
• Analytical Thinking: Able to assess data and provide insights for decision-making.
• Collaboration: Works effectively with management, staff, and vendors.

• Two Weeks Paid Vacation
• Opportunity for Advancement
• Steady, Year-Round Employment
• Opportunity to Travel

Expected Start Date: Immediate

Job Type: Full-time,

Schedule: 8.5-hour shift, Monday – Friday

Experience: Administration/ Customer Service: 2 years (preferred).

Work remotely: No

Heat-Line welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

• Company events
• On-site parking

• Algonquin Highlands, ON: reliably commute or plan to relocate before starting work (preferred)

• Secondary School (required)

• Finance: 1 year (preferred)
• Customer service: 2 years (preferred)
• ERP systems: 1 year (preferred)

Work Location: In person