Habitat for Humanity Niagara provides hard-working families access to affordable homeownership. A Habitat home is a “hand-up,” not a handout—requiring no down payment, offering affordable mortgages, and tailoring payments to income levels. By making safe, decent, and affordable homeownership a reality, families are empowered to break the cycle of poverty and build happier, healthier and more productive lives for themselves and the communities in which they live. Habitat for Humanity Niagara, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes three Habitat for Humanity Niagara ReStores.

Job Summary

Habitat for Humanity Niagara is seeking an energetic and responsible individual with a passion for customer service and team work to make a difference in our community as our Customer Service Associate, at the Fonthill ReStore.

The Customer Service Associate is a mission driven and collaborative team member who acts as an ambassador for Habitat for Humanity Niagara. This Customer Service Associate is a key resource to lead and control the sales activities of the store including sales transactions, direction of volunteers, merchandising, operation of the POS including opening and closing procedures, daily balancing, customer service, resolving customer issues and managing incoming calls to the store.

Essential Duties and Responsibilities

• Service customer’s needs and maximize sales
• Resolve customer issues, complaints or insights
• Maintain professional and consistent communication with customers, donors, volunteers and staff
• Cash out customers, handle exchanges, refunds and store credits
• Balance daily sales for the preparation of the next day’s deposit
• Explain the role of Habitat for Humanity and promote our brand within the community we serve
• Merchandise new and existing product
• Maintain the upkeep and housekeeping of the store
• Accurately price product referring to ReStore pricing guidelines
• List and record donated goods for tax receipts and donor recognition
• Meet with donors to assess goods and assist with pickup of sold product
• Ensure all inventory is fully checked, repaired, in working order and suitable for sale having clear and visible pricing before coming onto the floor
• Work with warehouse associate(s) to maintain the cleanliness of the exterior receiving area and store’s back lot
• Work with the Volunteer Coordinator and ReStore Manager to support volunteer recruitment, orientation and retention
• Ensure 100% compliance to all safety policies and procedures and utilize appropriate safety equipment and seeks assistance when necessary

Qualifications and Skills

• Superior customer service skills
• Flexible work schedule including the ability to work alternate Saturday shifts
• Minimum one year experience preferred in a customer service-related field
• Self-starter, high energy, and strong independent work ethic
• Ability to communicate in a professional manner with donations, volunteers, and staff members
• Ability to work with a diversified group of people
• Sound judgment, superior organization, and prioritization skills
• Strong communication skills are essential
• Self-starter, high energy, and strong independent work ethic
• Demonstrates ability to multi-task and