Fintech Select Ltd. is a financial technology company with a subsidiary by the name of Selectcore Communications. The communications division operates a 24x7x365 customer contact center located in downtown Chatham Ontario. We are currently accepting applicants that can work up to 40 hours per week on a 3 month contract with the possibility of extension month over month. Applicants must be available to work day and afternoon shifts between 8am-10pm timeframe including weekends and holidays. Remote or in office available.

Challenge:

To function as an inbound operator answering and supporting all customer service inquiries for a client in the Health Care/Pharmacology industry. To work within a fast paced work environment that is operational 24 hours a day, 7 days a week.

To ensure our customers are always handled in a professional, friendly and efficient manner. Their questions, concerns, and inquiries are of the utmost importance.

What we offer:

• Starting rate of $17.60
• Interactive paid training
• Career advancement opportunities
• Shift flexibility
• A supportive management team
• Strong family oriented workplace culture
• Transit accessible/covered parking garage
• Located in the Downtown Chatham Center Mall

Essential Qualifications:

• Clean criminal Record
• High School diploma or equivalent experience.
• 1-3 years of customer service experience
• General knowledge of windows applications and the ability to navigate a computer

Core Responsibilities:

• Under the direction of a Supervisor, answer incoming Customer Care calls in regards to pharmaceutical manufacturer’s co pay savings card programs.
• Verify insurance eligibility
• Answer all calls within established quality standards.
• Reporting special safety events and product quality complaints to the manufacturer.
• Contact external departments to gain additional information.
• Enrolling patients in savings offers, reading terms and conditions, reading pharmacy claim transactions, assisting with activations and providing instructions.
• Providing answers to frequently asked questions
• Gathering information, documentation and typing.
• Computer navigation, account searches,
• Complete understanding of all programs, their features and policies.
• Complete understanding of telephone equipment and call procedures
• Any other tasks not mentioned that might be necessary during the course of business, which relates directly or indirectly to Customer Care.
• Adhere to the assigned work schedule.
• Follow company policies and procedures

Skill Requirements:

• Excellent customer service orientation: (professional telephone manner, strong soft skills, positive attitude, a strong personal commitment to serve customers, empathetic friendly helpful tone.
• Communication: (verbal and written) is able to clearly present information in both positive and negative scenarios. Strong listening skills and good attention to detail.
• Adaptability: able and willing to adapt to change. Able to work in a fast paced environment. Able to adapt to the pace of the caller. Able to Multitask.
• Computer and typing skills: Able to navigate a computer, general knowledge of windows applications. Email and using multiple applications.
• Decision and problem solving responsibilities: exercises good judgment and considers the impact of decisions.
• Job knowledge: is able to learn, retain and apply information to the job. Able to follow processes and stay current with program information. Is organized, responsible and can work independently.
• Team oriented: works effectively with others to create a productive and positive work environment.
• Bilingualism a definite asset – French or Spanish

Fintech Select Ltd. is a diverse and equal opportunity employer. We welcome applications from all qualified candidates. Upon request, we will accommodate accessibility needs throughout the recruitment and selection process.

All information is received in confidence. While we appreciate all applicants, only those chosen for an interview will be contacted directly

Job Type: Seasonal

Contract length: 3 months with potential to extend

Work Location: Remote or hybrid if local

Pay: $17.60 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: Hybrid remote in Chatham-Kent, ON N7M 6A9