VAC Developments Ltd is a Canadian Aerospace and Defense Manufacturing Company.
We are seeking a highly organized and customer-focused Customer Service Representative / Program Manager to support our aerospace manufacturing operations. This role acts as the primary liaison between customers, internal teams, and external suppliers to ensure on-time delivery, effective program execution, and high levels of customer satisfaction.
Key Responsibilities- Serve as the primary point of contact for assigned aerospace customers
- Manage customer orders from receipt through delivery, ensuring accuracy and timeliness
- Coordinate with internal departments (production, quality, engineering, shipping) to meet customer requirements
- Monitor and manage program schedules, ensuring milestones and delivery commitments are met
- Communicate order status, delays, and risks proactively to customers
- Review and interpret customer purchase orders, contracts, and technical requirements
- Support production planning and demand forecasting activities
- Resolve customer issues, complaints, and non-conformances in a timely manner
- Participate in internal and customer meetings, including program reviews
- Maintain accurate records in ERP/MRP systems
General Functions- Act as a bridge between customer expectations and operational execution
- Ensure compliance with aerospace standards, customer requirements, and quality systems (e.g., AS9100)
- Track KPIs such as on-time delivery, customer satisfaction, and response times
- Assist with quotation follow-ups and new business opportunities
- Collaborate with supply chain to mitigate risks and manage lead times
- Support audits and documentation requirements as needed
Qualifications- 3–5+ years of experience in customer service, program management, or account management (preferably in aerospace or manufacturing)
- Strong understanding of aerospace manufacturing processes (machining, heat treat, finishing is an asset)
- Experience with ERP/MRP systems
- Excellent communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
Pay: From $38.00 per hour
Benefits- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person