About the JobThe Customer Service Representative/Sales Support (Temp) position is responsible for managing customer orders and assisting the Sales Managers and Reps in performing their roles. This position will work day to day within the Canadian team environment to ensure operations and running efficiently and effectively.
What You Will Do (including but not limited to):Customer Service- Order entry for independent and major accounts as specified.
- NSR Order Review
- Daily review of order report, looking at ship windows, shortages, ETA dates.
- Communicate with Sales Reps/Account Managers on shortages, extension requests, etc.
- Release order holds where possible.
- Work with SDR to insure quick turnaround of orders.
- Create Work Orders for orders that require special ticketing.
- Contact customers who pick-up orders at SDR.
Sales SupportATS Lists- Run weekly ATS lists by brand to send to Account Managers/Reps/Customers.
- Item set-ups.
- Complete necessary forms for sku set-ups by customers.
- Set up items in retailer portals where applicable.
Web Copy Requests- Complete information needed for web copy by customer.
Respond to retailer requests- Order updates, extension requests, image requests, sample requests, etc.
- Assist with special projects as needed (ie. Showroom set-ups).
- Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements:- College degree and prior office experience.
- Proficient computer skills to include Microsoft Office, database systems, email and internet.
- Excellent written and verbal skills as required for effective interpersonal communication with clients and other employees.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
- Experience working in a fast-paced environment and ability to apply good work habits.
About UsUnity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company.
Our goal to deliver superior products that ensure superior customer satisfaction is made possible by our team of dedicated professionals who work together to make the company the best in business. Our manufacturing, distribution, and logistics division produces the highest quality products at the best possible prices without cutting corners. Integrity of goods is key, so compliance and quality assurance are top priorities, along with meeting every delivery date—whether shipping across the state or around the world.
We strive to foster an inclusive company culture that stands united to accomplish our mission. We are loyal to our people, supporting their development and ability to achieve excellence. We believe that when people bring their personal best to work each day, it leads to success, advancement, and upward mobility for all. We believe every individual has two hands: one to help themself, and one to help others. We pride ourselves in our value of charity and the commitments we make to help people in need. ULAC supports organizations that help those compromised by sickness, poverty, natural disasters, socioeconomic inequality, and other dire circumstances.
If you share our vision of delivering superior products in