About the RoleBurwell Autobody Ltd. is seeking a professional, high-energy Customer Service Specialist to serve as the vital link between our customers and our shop floor. This isn't just a desk job—you will be the face of our front office, managing the "flow" of our operations from the moment a vehicle arrives until it is delivered back to a satisfied customer.
The ideal candidate possesses a blend of sharp administrative skills and genuine empathy, ensuring our customers feel informed and supported throughout their insurance claim and repair process.
Core ResponsibilitiesIn this role, you will play a critical role in strengthening communication and production flow. Your primary duties include:
- Workflow Management: Open all work orders in Body Shop Connect with complete and accurate information prior to estimator involvement.
- Initial Intake: Capture all claim details, photos, and customer information upfront.
- Expectation Setting: Set initial customer expectations regarding timelines and potential delays.
- Daily Alignment: Participate in a daily 1:00 PM meeting with the Shop Manager to review scheduling, confirm vehicle status, and ensure production alignment.
- Communication Lead: Manage all inbound/outbound customer updates, appointment scheduling (Estimates and Repairs), and insurance claim inquiries.
- Administrative Support: Manage data entry, document proofreading, and general office functions.
- Customer Experience: Assist with in-person check-ins and vehicle deliveries, maintaining a professional and welcoming environment.
What We OfferWe take care of our people so they can take care of our customers.
- Health & Wellness: Comprehensive Health, Dental, and Vision care; Life and Disability insurance; Wellness benefits and an Employee Assistance Program.
- Perks: Employee Vehicle Purchasing Plan and exclusive store discounts.
- Environment: A clean, organized, and professional working environment.
- Growth: Real opportunities for career advancement within the AutoCanada network.
- Time Off: Competitive vacation allotment.
Requirements- Experience: Minimum 1 year of customer service experience (front-facing and phone-based).
- Tech Savvy: Proficiency in MS Office (Outlook, Excel, Word). Experience with Body Shop Connect or similar shop management software is a major plus.
- Education: Post-secondary education in Business Administration or a related field is considered an asset.
- Communication: Exceptional verbal and written skills with a keen eye for detail and data accuracy.
- Attitude: A performance-driven, self-starter attitude with the ability to maintain confidentiality and work with minimal supervision.
Job Type: Full-time
Pay: $19.00-$22.00 per hour
Benefits:Work Location: In person