About The JW Corporation:

The JW Corporation is a dynamic sales representation and marketing company specializing in high-tech manufacturing across diverse sectors. Our motto, “One JW. Infinite Solutions,” is not just a slogan, it’s the cornerstone of our company culture. It shapes the way we operate and drives our commitment to providing exceptional service to clients across diverse industries.

We are currently seeking a motivated, well-organized, and detail-oriented Customer Service Specialist / Administrative Assistant to join our growing team. As a Customer Service & Logistics Coordinator at The JW Corporation, you’re not just joining a team; you’ll find a rewarding opportunity to learn and develop your skills. This role offers a unique blend of customer service, logistics, warehouse, and administrative responsibilities, providing a solid foundation for professional growth. Join our team and you’ll be an essential part of our dynamic organization, where we prioritize transparency and employee well-being. This role offers a chance to build a meaningful career and broaden your expertise in a supportive work environment.

Job Description:

As a Customer Service Specialist / Administrative Assistant, you will be the first point of contact for our customers, providing exceptional support and ensuring their satisfaction. Additionally, you will handle various administrative, logistics, and warehouse-related tasks to support the smooth operation of our office. Your role will be critical in maintaining a positive and professional environment for both our customers and our team.

Key Responsibilities:

Customer Service:

• Respond promptly and courteously to customer inquiries via phone, email, and chat
• Process customer orders, quotations, and invoices
• Provide accurate and comprehensive information about products and services
• Keep detailed records of customer interactions, process customer accounts, and file documents
• Create and follow up on prospects and purchase orders

Order Fulfillment, Shipping, Receiving & Logistics:

• Process customer orders accurately and efficiently
• Pack and ship orders to ensure timely delivery
• Track orders and update customers on shipment status
• Prepare shipping documents and follow up on domestic and international shipments
• Receive incoming shipments and verify accuracy
• Manage warehouse inventory and support day-to-day warehouse organization
• Support logistics flow and ensure smooth order fulfillment from start to finish
• Forklift operation is considered an asset

Administrative Support:

• Assist in daily office needs and manage general administrative activities
• Manage calendars, scheduling appointments and meetings
• Prepare and distribute correspondence
• Maintain contact lists and manage company database
• Perform data entry and ensure accuracy of information
• Keep the office clean and organized
• Support the team with other administrative tasks as required

Qualifications:

• High school diploma or equivalent; college degree preferred
• Customer service experience or office administration, preferred
• Strong client service, communication, and interpersonal skills
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively
• Professional and positive attitude with a customer-centric approach
• Ability to work both independently and in a team with minimal supervision
• Proficiency in MS Office Suite; QuickBooks experience is an asset
• Ability to meet the physical demands of the job, including lifting heavy loads up to 45 pounds
• Forklift operation experience is an asset

Language Requirements:

• Bilingual (English & French): Required
• English: Required for communication with North American clients and vendors out