Operations Support Analyst

Location: 8 Moore Road, Dartmouth, Nova Scotia

Position Type: Permanent Full-Time

Reporting To: General Manager

Start Date: Immediately

Hours: Monday to Friday, 7:00am to 5:00pm

Compensation: $80,000-$100,000 per annum

About Miller Waste Systems:

Miller Waste Systems Inc. has been in operation since 1961. As a proudly Canadian, privately owned and operated Waste Company, Miller Waste is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba, and currently operates out of more than 30 locations.

Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America.

Join us and become a part of the Miller Waste team and be a part of something great, where you can make a difference.

Summary:

The Operations Support Analyst provides analytical, operational, and systems support to Atlantic operations, with a focus on improving profitability, efficiency, and service delivery across the business. This role works closely with operations teams, leadership, and corporate partners to analyze performance, identify improvement opportunities, and support the execution of operational initiatives.

Responsibilities:

As an Operations Support Analyst, your duties will include but are not limited to:

• Adhere to all Miller Waste Systems safety policies and applicable Provincial Occupational Health & Safety legislation.
• Provide analytical and operational support to Atlantic operations, focusing on customer, route, and line-of-business profitability, cost control, and margin improvement.
• Analyze operational and financial data to identify cost savings, efficiency gains, service optimization opportunities, and performance gaps versus budget and other regions.
• Develop and maintain reports, dashboards, and performance metrics to support consistent, data-driven decision-making.
• Maintain working knowledge of core systems (e.g., Trux, Dynamics, Dossier) and support process improvements and data integrity initiatives.
• Take an end-to-end view of operations across all lines of business, identifying best practices and standardization opportunities across Atlantic Canada.
• Partner with operations leadership and frontline teams to develop practical, data-informed solutions, including field observation and ride-alongs.
• Provide on-site operational support as required (e.g., dispatch, routing, supervision, customer service), including during start-ups, peak periods, or absences.
• Support new contract launches, budgeting, forecasting, and cross-functional initiatives.
• Travel and occasional extended hours may be required.
• Other duties as assigned.

Competencies & Qualifications:

• Post-secondary education in Engineering, Business, Finance, Analytics, or a related field.
• Strong analytical skills with the ability to work with large datasets and translate findings into actionable insights.
• Advanced proficiency in Microsoft Excel; experience with BI tools, data visualization platforms, or AI-enabled analytics is considered an asset.
• Experience or exposure to operations, logistics, transportation, FP&A, cost accounting, or engineering environments preferred.
• Waste, transportation, or logistics industry experience considered an asset.
• Strong verbal and written communication skills, with the ability to interact effectively with frontline employees and management.
• High level of emotional intelligence and the ability to build effective working relationships.
• Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment.
• Willingness and ability to travel and provide on-site operational support as required.

Posting closing date:

This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our