Certn is hiring an Enterprise Customer Success Manager for an 18-month contract. The company is remote-first, and the role supports enterprise customers and complex integrations.

Responsibilities

• Develop and execute strategies to improve customer satisfaction, onboarding, retention, and revenue growth.
• Advocate for customers and provide strategic recommendations informed by industry trends.
• Analyze customer performance metrics and report insights and improvement opportunities to internal stakeholders.
• Identify churn risks and cross-sell and upsell opportunities; partner with Sales and Marketing on customer expansion.
• Collaborate across departments and guide junior team members.

Qualifications

• Experience advocating for customers at the executive level.
• A track record of driving customer growth through cross-sell and upsell initiatives.
• Experience collaborating across departments and working with SaaS products in the technology industry.
• Data analytics, strategic recommendation, and customer success or support experience are assets.
• A college or university degree, or equivalent work experience, is an asset.

Compensation and benefits

$68,000–$85,000 per year. Benefits include 32 days of paid time off, company-paid benefits from day one, a work-from-home allowance, and a professional development budget.