Abbotsford Monuments

Family Services Coordinator

Company:

Surrey Monuments

Location:

Abbotsford, BC

Job Description:

Surrey Monuments is a family-focused monument company dedicated to helping individuals and families honor their loved ones with care, dignity, and compassion. We are currently seeking a Family Services Coordinator to join our Abbotsford office.

This role is ideal for someone who is highly empathetic, patient, and comfortable supporting individuals during emotionally sensitive times. Our approach is not commission-based—we are committed to guiding families with care and respect as they make meaningful memorial decisions.

Position Details:

• Part-time (3 days per week to start)
• Opportunity for increased hours and growth over time
• In-office position (Abbotsford location)

Key Responsibilities:

• Meet with families to help design and select memorial monuments
• Provide compassionate, thoughtful guidance throughout the process
• Communicate clearly and sensitively in person, by phone, and via email
• Coordinate with internal teams to ensure accurate and timely orders
• Maintain organized client records and documentation
• Help create a calm, respectful, and welcoming environment for all visitors

Qualifications:

• Experience in the death care profession and/or supporting individuals through grief is an asset
• Strong interpersonal and communication skills
• High level of empathy, compassion, and emotional intelligence
• Ability to listen actively and respond with care
• Organized, detail-oriented, and reliable
• Comfortable working in a non-commission, service-focused environment

What We Offer:

• Meaningful work supporting families in your community
• A supportive and collaborative team environment
• Opportunity for growth within the company
• Competitive hourly wage (based on experience)

How to Apply:

Please submit your resume along with a brief cover letter outlining your interest in the role and any relevant experience.

Expected hours: 24 per week