We are seeking a highly motivated and energetic individual to join our technical team.

As a Service Technician, you provide repair and installation on a variety of dental equipment and products, including networking, computers, and software in a Windows environment. The Service Technician learns and follows the manufacturer's guidelines for repairing devices. Training is provided through a mentorship program with other branch technicians and manufacturers, online training courses, and field experience.

This position is based in the St-John’s area, but regular travel throughout Newfoundland and Labrador is expected.

Major Duties:

• Determines the parts, supplies, or tools required to complete service requests.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Repairs equipment to manufacturer specs.
• Ensures the service commitments are met within standard response time.
• Work with Sales Representatives to present Maintenance Agreements to customers.
• Follow repair and manufacturer schedules for customers on Service Agreements.
• Complete all required paperwork, i.e., work orders, repair tags, and equipment loaner tags.
• Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
• Provide technical support and train customers on the use and basic maintenance of all equipment sold.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Manage inventory and restocks when necessary.
• Performs other duties as assigned.

Job qualifications:

• High school diploma or equivalent.
• Technical training in the biomedical or electronics field is preferred.
• Valid driver's license and in order required.
• Excellent organizational and problem-solving skills.
• Motivated team player.
• Strong customer service skills.
• 2 to 3 years of experience in the repair field in a dental/medical environment.
• General mechanical aptitude with prior experience in the areas of carpentry /plumbing /heating/electricity/electronics required.
• Good communication skills, both written and verbal in English.
• General computer proficiency, including knowledge of Windows-based programs and experience with peripherals such as printers, backups, scanners, and modems, is preferred.
• Proficiency in spoken French is an asset.

Job Type: Full-time

Pay: $28.00-$35.00 per hour

Benefits:

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: On the road