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Position: Financial Services Manager
Dealership: Chilliwack Volkswagen
Location: Chilliwack, BC
Classification: Full-Time,
Immediate VacancyChilliwack Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.A Financial Services Manager in a dealership environment oversees and manages the dealership's finance and insurance operations. They work closely with customers to offer financing options, ensure credit approvals, and assist in finalizing vehicle sales. The role involves creating and presenting financing packages, selling insurance products, and ensuring compliance with legal and regulatory standards. They also collaborate with sales teams to optimize the dealership's profitability by offering competitive finance terms and managing relationships with lenders. Strong customer service, organizational, and negotiation skills are essential in this role.
What drives your day-to-day?- Explain and demonstrate financial options to customers
- Deal directly with lenders and financial institutes
- Prepare and document any/all documentation for final delivery
- Meet and excel set sales goals by selling extended products such as protection packages, extended warranties, life and accident/health insurance, and environmental protection packages
- Adhere to a standard of professional ethics and be respectful to customers
- Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act
- Interact with appropriate departments
- Structure deals in accordance with lender and dealership guidelines
- Book out deals accurately
- Never misrepresent equipment
- Perform credit interview, prepare credit application
- Verify accuracy of all information on the credit application and submit to lender
- Maintain confidentiality of customer information
- Sell credit insurance and service contracts
- Maintain good lender relations
- Maintain a lender guide of programs currently in use and obtain a working knowledge of them
- Analyze credit reports, be able to recognize a conventional deal and turn over accordingly
- Maintain dead files for inactive deals
- Overcome objections of prospective customers
What are the must-haves…- 3-5 years’ experience in the Automotive business
- Minimum 3+ years of experience in an OEM branded dealership
- Excellent understand of sales, finance and management
- Experience and working relationship with financial institutions
- Proven record for performance with set goals
- Excellent Oral, Written & Listening skills
- Judgment and Decision-Making Skills ability to consider the relative costs and benefits of potential actions and choose the appropriate path
- Identify measures of performance and actions needed to improve or correct performance
- Efficient knowledge of word processing software, spreadsheet software, e-mail software and use of the Internet
- Ability to read, understand and calculate banking figures such as; discounts, interest rates, percentages and commission etc.
- The prioritization skills necessary to use time effectively and set action plans to achie