Location: Vancouver, Oakridge Park

Department: Operations

Reporting to: Assistant General Manager, General Manager

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

The Market Manager plays a critical role in the Time Out Market division, which focuses on delivering exceptional food and cultural experiences. This position is responsible for leading the daily operations to ensure the "best of the city under one roof" concept provides a memorable experience for every guest and team member. This role involves maintaining the highest standards across all operational areas, including guest service, quality control, profitability, and legal compliance.

Key Responsibilities

Operations & Standards

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in line with company expectations.
• Ensure full compliance with city, state, and federal laws, including health, safety, and sanitation requirements (Department of Health, OSHA).
• Develop and implement operating standards, policies, and procedures for the management team.
• Protect and enhance the value of all Market assets through programs in maintenance, security, housekeeping, and the capital budgeting process.
• Open and/or close the Market daily following established standards and guidelines.
• Make decisions and take action based on experience and good judgment, revising procedures as needed.
• Maintain a primary focus on day-to-day operations, guest engagement, and staff supervision.
• Market Operations & Floor Presence: Ensure seamless day-to-day operations and maintain a constant, visible presence on the floor to monitor service, engage with guests, and provide immediate support to the team.

Financial Management & Profitability

• Develop and implement cost-saving and profit enhancement measures.
• Driving Top Line Sales: Proactively manage daily operations and guest experience initiatives to maximize covers, increase average guest spend, and drive top-line sales that align with or exceed the annual budgeted revenue goals.
• Maximize restaurant profitability and ensure effective use of controls.
• Scheduling, Staffing Cost control & reporting: Develop and manage staff schedules to meet operational needs while adhering to labor budgets, and provide regular reports on staffing costs and efficiency.
• Monitor labor costs and the restaurant’s budget to ensure efficient operations, achieving budgeted revenue and labor expenses.
• Participate in the development of the annual budget and short/long-term financial operating plans.
• Establish and enforce strict inventory controls and participate in monthly inventory reconciliations with Purchasing and Finance teams.
• Follow up on cash handling procedures.

Team Leadership & Development

• Focus on succession management, training, and development of all Market employees.
• Oversee and participate in the hiring, training, supervision, coaching, counseling, and evaluation of the entire Market team.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Assign and instruct employees in details of their work, observe performance, and ensure performance appraisal tools are utilized effectively.
• Operate with an open-door p