IntroductionWe are seeking a dedicated and professional individual to join our team. This role involves handling customer interactions in French and providing exceptional customer service. If you are fluent in French and have a strong customer service orientation, we encourage you to apply.
Required Skills & Qualifications- Fluent French communication skills (written and verbal) — mandatory.
- Knowledge in P&C insurance.
- Knowledge in Backoffice processing.
- Basic to good English communication skills.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Computer knowledge and familiarity with MS Office.
- Willingness to work in shifts, including night or rotational shifts if required.
- Need to meet RTO guidelines of the customer.
- Prior work experience at client or in client's Industry.
Preferred Skills & Qualifications- Prior experience in BPO, Call Center, or Customer Support.
- Experience supporting international customers.
Day-to-Day Responsibilities- Handle inbound and/or outbound customer interactions in French (calls, emails, chats, or back office processing).
- Provide accurate information regarding products, services, billing, or account-related queries.
- Resolve customer complaints and issues promptly and professionally.
- Document customer interactions and update records accurately.
- Follow service level agreements (SLAs), quality guidelines, and compliance requirements.
- Escalate complex issues to appropriate internal teams when required.
- Maintain a high level of professionalism, confidentiality, and data security.
- Collaborate with team members and supervisors to improve process efficiency.
Company Benefits & Culture- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
For immediate consideration please click APPLY to begin the screening process with Alex.