Introduction

We are seeking a dedicated and professional individual to join our team. This role involves handling customer interactions in French and providing exceptional customer service. If you are fluent in French and have a strong customer service orientation, we encourage you to apply.

Required Skills & Qualifications

• Fluent French communication skills (written and verbal) — mandatory.
• Knowledge in P&C insurance.
• Knowledge in Backoffice processing.
• Basic to good English communication skills.
• Strong customer service orientation and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Computer knowledge and familiarity with MS Office.
• Willingness to work in shifts, including night or rotational shifts if required.
• Need to meet RTO guidelines of the customer.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications

• Prior experience in BPO, Call Center, or Customer Support.
• Experience supporting international customers.

Day-to-Day Responsibilities

• Handle inbound and/or outbound customer interactions in French (calls, emails, chats, or back office processing).
• Provide accurate information regarding products, services, billing, or account-related queries.
• Resolve customer complaints and issues promptly and professionally.
• Document customer interactions and update records accurately.
• Follow service level agreements (SLAs), quality guidelines, and compliance requirements.
• Escalate complex issues to appropriate internal teams when required.
• Maintain a high level of professionalism, confidentiality, and data security.
• Collaborate with team members and supervisors to improve process efficiency.

Company Benefits & Culture

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.