Job Summary

We are seeking a highly organized and personable Front Office Manager to oversee the daily operations of our front desk. This role is essential in delivering exceptional guest experiences and maintaining smooth administrative functions. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to manage a dynamic front office environment efficiently. Multilingual or bilingual abilities are highly valued to serve our diverse clientele effectively.

Responsibilities

• Greet guests professionally and provide outstanding customer service at all times
• Manage front desk operations, including check-in/check-out procedures and guest inquiries
• Oversee multi-line phone systems, ensuring prompt and courteous responses
• Coordinate reservations, cancellations, and special requests with attention to detail
• Supervise front desk staff, providing training and support as needed
• Maintain accurate records of guest information and billing details
• Ensure the front office area is clean, organized, and welcoming
• Handle guest complaints or issues with professionalism and resolve them efficiently
• Collaborate with other departments to ensure seamless guest services and operational flow

Skills

• Excellent phone etiquette and customer service skills
• Strong organizational and multitasking abilities in a fast-paced environment
• Experience with front desk operations within the hospitality industry or hotel experience preferred
• Proficiency with multi-line phone systems and reservation software
• Ability to communicate effectively in multiple languages; bilingual skills are a plus
• Knowledge of guest services standards and hospitality best practices
• Ability to remain calm under pressure and handle difficult situations diplomatically
• Leadership skills to supervise and motivate front desk staff

This position offers an opportunity to be a key part of our hospitality team, ensuring guests receive exceptional service while supporting efficient front office operations.

Benefits:

• Extended health care