Front Desk Administrator & Event Coordinator
We are seeking a professional and personable Front Desk Coordinator to join our team. This role is vital in creating a welcoming environment for guests and ensuring smooth daily operations. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and experience in hospitality or related fields such as restaurant or hotel management. The Front Desk Coordinator will serve as the first point of contact for visitors, manage reservations, and support various administrative tasks to enhance guest satisfaction and operational efficiency.
Responsibilities- Greet guests warmly and provide exceptional customer service to ensure a positive first impression
- Manage check-in and check-out processes efficiently for all visitors and clients
- Handle phone calls, emails, and inquiries professionally, directing them appropriately
- Assist with marketing efforts by promoting services, special offers, or events to guests
- Upsell additional services or amenities to enhance guest experience and revenue opportunities
- Maintain organized records of reservations, guest information, and billing details
- Coordinate with other departments to ensure guest needs are met promptly
- Support budgeting and inventory management related to front desk supplies and promotional materials
- Implement negotiation strategies when handling special requests or resolving issues
- Ensure the front desk area remains clean, organized, and welcoming at all times
Qualifications- Proven experience in data entry, customer service, or administrative roles.
- Bilingual proficiency in English and Spanish is required; strong communication skills in both languages are essential.
- Demonstrated analysis skills with the ability to interpret data and generate reports.
- Experience in sales or upselling techniques is a plus.
- Excellent phone etiquette and interpersonal skills to handle diverse client interactions professionally.
- Strong organizational skills with attention to detail and the ability to multitask efficiently.
- Effective written and verbal communication skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
Job Types: Full-time, Part-time, Permanent
Pay: $17.20-$24.83 per hour
Benefits- Casual dress
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- VRSP
Work Location: In person
Application deadline: 2026-05-30