Full-time Technical Services Supervisor at Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

We have a current opening for a Technical Services Supervisor

It takes a village, join us.

When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

What we stand for

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

What we need

Reporting to the Manager of Technical Services, the Supervisor, Technical Services will be responsible for overseeing the daily work of the Technical Services department, ensuring safe and efficient execution of scheduled work. The Supervisor will monitor maintenance activities, compliance with procedures and communicate operational impact.

What you’ll do

• Supervise, support and coach team members while respecting established policies and procedures
• Ensure pool equipment and records are maintained as per regulation and internal standards
• Manage the weekly schedule and inform the team of planned work
• Follow up regularly on work progress to determine status, quality and ensure execution within established deadlines
• Maintain communication with operations on the timing and status of work that impacts operations and downtime of assets
• Ensure that maintenance work complies with health and safety, environmental and quality standards
• Review completed work orders for accuracy, completeness, and quality standards
• Respond to emergency maintenance situations as needed
• Participate in the creation of maintenance procedures for repetitive or critical work and solicit recommendations from employees for improvement
• Provide hands-on support and act as backup for team members when needed

Profile needed

• Strong knowledge of building maintenance systems, including mechanical, electrical, automated systems
• Knowledge and understanding of pool maintenance and regulations a strong asset
• Proficiency with CMMS tools and maintenance processes (preventative, corrective, predictive)
• Solid understanding of health and safety standards
• Strong leadership qualities and ability to supervise multidisciplinary teams
• Effective communication skills, both written and verbal
• Problem-solving and decision-making abilities in both routine and emergency situations
• Ability to manage stress and make fast, effective decisions
• Flexibility and reliability, including availability for on-call emergency response

When

Your will work 40 hours per week and must have flexibility in your scheduling to work days, evenings, holidays, plus weekends as needed.

Compensation

Annual compensation for the role is expected to be in