Position OverviewThe Growth Operations Manager is responsible for overseeing marketing operations, customer service (CSR), and lead management for the RIFO Home platform. This role plays a key part in expanding the Diamond Partner network by generating customer leads, managing inquiries, and ensuring efficient lead distribution to partners.
Key ResponsibilitiesMarketing & Lead Generation- Support the planning and execution of marketing campaigns.
- Manage lead‑generation channels, including digital marketing, social media, and local marketing initiatives.
- Contribute to strengthening brand awareness and driving customer acquisition.
Lead Management- Monitor and manage all incoming customer inquiries and leads.
- Ensure accurate recording and tracking of leads within the CRM system.
- Maintain an organized and up‑to‑date lead database.
Lead Distribution- Coordinate the allocation of leads to Diamond Partners.
- Assign leads based on service area, partner availability, and operational guidelines.
- Track partner response times and follow‑up activities to ensure service quality.
Customer Service Operations- Supervise the CSR team responsible for handling customer inquiries.
- Ensure timely, professional, and customer‑centric communication.
- Uphold high standards of customer service across all touchpoints.
Partner Support- Provide operational guidance to Diamond Partners on lead management processes.
- Gather and relay partner feedback to support continuous improvement of platform operations.
Qualifications- 3–5 years of experience in marketing, operations, or customer service management.
- Hands‑on experience with CRM or lead‑management systems.
- Strong organizational, communication, and multitasking skills.
Pay: $50,507.69-$80,000.00 per year
Work Location: In person