• Responsible for welcoming guests through check-in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and cancelling reservations and act as the main liaison between the guest and the hotel.
• Promptly and effectively, deal with guest complaints and request
• Reconciliation of the day’s transactions
• Performing the closing of the day in OnQ the PMS system at the hotel.
• Performs the completion of the Night Audit Check list and Ensures the Night Audit Functions are completed and all reports distributed in a timely Manner.
• Input financial reports for management and submit deliveries to guest’s rooms.
• Security walks inside and outside of property.
• Provide support and solutions to guest concerns or situations and ensure follow-up action is taken.
• Follow all required hotel & company policies.
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Monitor the appearance, standards, and performance of the Front Office Team Members.
• Maintain good communication and working relationships with all hotel departments.
• Establish and build relationships with guests to ensure all service expectations are exceeded.
• Ensure & comply with company safety policies, procedures and guidelines.

• Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements.
• Excellent planning and organizing skills.
• Excellent leadership, interpersonal and communication skills.
• Ability multi-task and meet deadlines.
• Positive attitude
• Ability to work under pressure
• Ability to work alone and work with all team members in a professional and courteous manner.
• Have previous experience as a Frond Desk or Night Auditor within a hotel industry.
• Professional, detail-oriented and works well in a fast-paced environment· Hospitality Management diploma or degree preferred.
• Previous Hilton experience an asset.
• Be eligible to work within the Canada on a fulltime.

Full-time, Permanent

$19.00-$19.50 per hour

• On-site parking

• Hospitality: 1 year (required)

In person