Guest Services Supervisor (Full-Time)

Reporting to: General Manager

Travelodge by Wyndham Thunder Bay is currently seeking a motivated, reliable, and hands-on Guest Services Supervisor to join our leadership team.

This position is ideal for someone who thrives in a fast-paced hospitality environment, enjoys leading by example, and is passionate about guest service, operational consistency, and team support.

The Guest Services Supervisor plays an important role in the day-to-day operation of the hotel and will assist with front desk leadership, guest relations, training support, problem resolution, and overall operational flow.

Key Responsibilities:

• Support and oversee front desk operations during assigned shifts
• Assist with guest concerns, service recovery, and escalations
• Provide support, coaching, and guidance to front desk associates
• Ensure operational standards, cleanliness, and professionalism are maintained
• Assist with shift coverage and scheduling support when required
• Support communication between departments to ensure smooth operations
• Monitor reservations, payments, billing concerns, and daily reporting
• Assist with training and onboarding of new team members
• Lead by example through professionalism, accountability, and teamwork

Qualifications:

• Previous hotel front desk or hospitality leadership experience preferred
• Strong communication and organizational skills
• Ability to multitask and work well under pressure
• Flexible availability, including evenings, weekends, and holidays
• Professional, dependable, and solution-oriented mindset
• Experience with hotel PMS systems is considered an asset
• Must be comfortable supporting hotel operations in a team-focused environment

What We’re Looking For:

We are looking for someone who is adaptable, team-oriented, and capable of maintaining a positive and professional attitude in a fast-paced environment. The ideal candidate is someone who takes initiative, communicates effectively, and is willing to grow within the hospitality industry.

Job Types: Full-time, Permanent

Pay: $19.20 per hour

Expected hours: 40.0 per week

Benefits:

• On-site parking
• Paid time off

Ability to commute/relocate:

• Thunder Bay, ON P7B 3Y7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position requires flexibility in a fast-paced hotel environment, including assisting with operational needs across shifts when required. Are you comfortable working in this type of environment?
• Describe a time you had to handle a difficult guest or stressful situation in a hospitality or customer service environment.
• What interests you most about working in hotel operations and guest services leadership?
• Are you comfortable receiving feedback and coaching in a leadership environment focused on continuous improvement?
• This position requires attention to detail and communication. Have you reviewed all responses for accuracy before submitting your application?

Education:

• Secondary School (required)

Experience:

• Hotel Front Desk: 1 year (preferred)
• Leadership: 1 year (preferred)

Location:

• Thunder Bay, ON P7B 3Y7 (required)

Work Location: In person