Our DoubleTree Fallsview Resort & Spa hotel is currently seeking Guest Services Agents! This position requires both morning and afternoon availability.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.

Our Guest Services Agents also enjoy Hilton Honors Team Member travel discounts at any Hilton property, worldwide.

Job Purpose:

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Job Skills:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications:

• HS Diploma or equivalent.
• Minimum 6 months of hospitality, general office, accounts receivable or customer service experience.

This posting is for an existing vacancy. Due to the volume of resumes we receive, only candidates selected for an interview by our hiring managers will be contacted.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.

Fallsview Group does not use AI Technology at any stage of the recruitment process.

Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Ability to commute/relocate:

• Niagara Falls, ON L2G 3V6: reliably commute or plan to relocate before starting work (required)

Work Location: In person