Job Summary

We are seeking a dedicated Help Desk Support technician to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, resolve network connectivity problems, and deliver exceptional customer service. This role requires strong communication skills and a solid understanding of various operating systems and IT support tools to ensure smooth daily operations across our organization.

Duties

• Respond promptly to user inquiries via phone, email, or ticketing systems such as ServiceNow, Jira, and BMC Remedy
• Diagnose and resolve technical issues related to desktop support, software troubleshooting, computer hardware, and operating systems including Windows, macOS, and Linux
• Assist users with network connectivity problems involving LAN, VPN, firewall configurations, and computer networking
• Support the setup, configuration, and maintenance of desktops, laptops, printers, and peripheral devices
• Manage user accounts and permissions within Active Directory and other systems
• Document incidents and resolutions accurately within ticketing systems for future reference
• Collaborate with IT team members to escalate complex issues when necessary
• Maintain knowledge of current technology trends and best practices in IT support
• Provide excellent customer service by communicating clearly and professionally with end-users

Skills

• Strong knowledge of operating systems including Windows, macOS, and Linux environments
• Experience with VPN setup and troubleshooting; familiarity with firewall configurations
• Proficiency in using ServiceNow, Jira, BMC Remedy for ticket management
• Solid understanding of computer networking concepts such as LAN/WAN architecture
• Ability to troubleshoot software issues related to Microsoft Office applications and other common software tools
• Knowledge of computer hardware components and troubleshooting techniques
• Familiarity with operating system deployment and imaging tools
• Excellent communication skills for effective customer service interactions
• Ability to work independently while managing multiple support requests efficiently
• Strong problem-solving skills with attention to detail in technical support scenarios

Pay: $31.00-$35.00 per hour

Benefits:

• Dental care
• Flexible schedule

Work Location: In person