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Job Requisition ID: 2026-00522

Time Type: Full time

Employee Group: Staff

Job Category: IT Support

Employment Type: Permanent

Department: Food Services

Hiring Range: $60,384.87 - $75,481.09

Posting Information: This posting is for an existing vacancy.

The internal posting deadline for this position is April 30, 2026 at 11:59PM.

This position is contingent on funding

Job Description:

Primary Purpose

The Information and Technical Support Specialist will assist the Manager, Information Systems and Integration to generate data and analytics for the Food Services department. Their responsibilities include overseeing use of the department’s business solutions software and its hardware applications, ensuring accurate and useful frontline reporting, facilitating the flow of financial and analytical information crucial to workflow, and furnishing key insights to aid in business decisions and analysis.

Key Accountabilities

Data Maintenance and Reporting for Analysis

• Leverages Food Services’ and the University’s integrated systems to extract, analyze, and interpret relevant data, ensuring accurate and timely information is available for operational efficiency.
• Assists in extracting, examine and model data sets to create custom reports. This includes developing reports designed for managers for menu engineering and product and pricing committees.
• Compiles and maintains data and statistics as it relates to Food Services’ key performance indicators.
• Reviews, analyzes and maintains system information to ensure current product and pricing information is accurate within multiple platforms. Create summary reports for managers and support bi-annual price changes for the department.
• Assists in reconciling multiple Food Services accounts against product transactions and inventory balances on a monthly, termly, and yearly basis.
• Assists in developing efficiencies in data integration and dashboarding.
• Assists management in maintaining the integrity of Food Services data within Food Services’ various systems. Periodically review user access and submit requests for changes or deactivations.
• Maintains records on the POS systems, including but not limited to assessing debit/credit terminals, registers, WATcard terminals and other department technologies. Keep up to date records on serial numbers, IP addresses, etc., related to this equipment.

Support for Systems and Information

• Oversight of operational systems to support data and financial processes of information.
• Facilitates the flow of information from our internal systems to the University Waterloo finance system.
• Primary contact between internal department users and all external IT vendor support partnerships including but not limited to franchises, software support and hardware providers.
• Supports Food Services staff and UW Campus Partners to investigate and resolve department IT-related questions or issues. Support Students, Staff, and external guests to resolve invoicing or transactional issues, refunds, and payments for services.
• Support staff to resolve issues or troubleshoot issues with systems data and hardware, and financial processes between systems includi