Position: Information Technology Coordinator
Salary: $96,326.65 to $109,999.53 annually
Status: Permanent Full-time, Excluded
Department: Infrastructure
Posted Date: May 8, 2026
Closing Date: May 22, 2026
Location: 745 Clark Drive, Vancouver, BC
At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honored, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honor the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.
- Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!
- Receive a competitive salary of $96,326.65 to $109,999.53 per annum PLUS a comprehensive benefits package!
- Take on a challenging role that provides membership in the Public Service Pension Plan!
The IT Coordinator plans, organizes, directs, controls, implements, and evaluates the Agency’s information technology activities/systems across three work sites in Vancouver. This position will supervise, and collaborate with the IT Technician as well as be the first point of contact for all technical support inquires providing support to all internal employees, and external vendors for a wide range of technical, network and operating systems such as hardware, mobile and other wireless technologies. The IT Coordinator must drive delivery of assigned projects to ensure timeliness and quality within scope and budget. The IT Coordinator is responsible for supporting all IT initiatives as determined by IT strategic plans, including planning, development, delivery, change management, communications and continuous improvement of solutions implemented within their portfolio. The position will require some evening and weekend work and may be assigned additional work consistent with experience, education and scope of responsibility.
The responsibilities include:- Plans, organizes, directs, controls, implements and evaluates the Agency’s Information technology and telecommunications activities/systems.
- Monitors and maintains Agency infrastructure, networks, system software, phone systems and IT security.
- Provides technical support and troubleshooting to staff and leadership, and acts as a key advisor on technology solutions, system enhancements, and information technology planning. The role involves identifying opportunities to improve workflows and organizational processes through the effective use of technology.
- Coordinates/manages data recovery/backup systems; providing risk mitigation strategies for issues/incidents; and troubleshooting, diagnosing, and resolving IT issues/problems.
- Develops and delivers training to staff on information technology tools and platforms such as Microsoft Teams and internal systems. This includes providing guidance on information security practices, data protection, and the safe and appropriate use of technology.
- Provides courteous and effective technical support to staff and members of the organization ensuring computers, software, phone and voicemail and other IT systems operate effectively.
- Communicates effectively to understand the problem and explain its solution to staff.
- Offer technical solutions to staff regarding system, email, and product related issues and provide day-to-day support to staff on the use of technology resources.
- In supporting organizational opera