IT Service Analyst for provincial government agency client, downtown Toronto.

This role provides a strong foundation for growth within IT Service Management, Asset Management, or broader IT roles, and provides exposure to IT Service Desk operations, device lifecycle management, and data driven asset management.

Marberg Job Number: 2817.

Job Type: Temporary.

Initial Term: From June 8 for approximately 6 months, with possibility of direct-hire.

Existing Vacancy: Yes.

Compensation: $35.71 per hour.

Regular Work Hours: 7.0 hours per day not including 1 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (35 work hours per week).

Work Location: 100% onsite at client's downtown Toronto office on PATH and near TTC station.

Ergonomic Requirements: In addition to regular desk work, ergonomic requirements may include light to medium weight lifting, bending, crouching, overhead reaching, pushing or pulling a trolley, handling small tools, walking across and between floors or to the loading dock, and other ergonomic activities related to maintenance and installation of IT equipment.

Responsibilities Summary:

Perform IT Service Desk Analyst and IT Asset Management functions in a hands-on, detail driven IT operations role. Support end users, technicians, and IT operations through structured asset handling and technical preparation work, while owning control, accuracy, and lifecycle of IT assets.

• Support day to day IT Service Desk operations as required. Work closely with Service Desk Analysts and field technicians to support issue resolution and deployments.
• Provide technical support related to devices, hardware swaps, and equipment readiness. Ensure service requests related to equipment are fulfilled accurately and on time.
• Manage IT assets assigned to both core EUS and CPS environments.
• Manage end to end lifecycle of IT assets, including laptops, mobile devices, peripherals, and accessories. Maintain accurate and reliable asset records in asset management systems.
• Pull inventory and stage equipment for technicians based on service requests and projects. Receive equipment from technicians and end users and inspect returned equipment.
• Prepare laptops and mobile devices for next use, including imaging or resetting, configuring, patching, and quality checks, and ensure devices meet build and security standards before deployment or redeployment.
• Place assets into correct storage locations following defined standards. Keep storage areas organized, secure, and audit ready.
• Assist with tracking and upkeep of equipment in meeting rooms and other designated sites. Coordinate repairs, replacements, and refresh activities for shared space equipment.
• Reconcile physical assets against system records and resolve discrepancies. Track assets through end of life and follow approved disposal and recycling processes. Ensure disposals are documented and compliant with policy.
• Forecast equipment needs based on usage, lifecycle, and upcoming demand. Initiate procurement processes for new or replacement equipment using established procedures
• Use Excel to analyze asset data and perform structured analysis, identifying trends, gaps, risks, and improvement opportunities.
• Additional IT service desk and IT asset management responsibilities as required.

Qualifications:

Education: Post secondary education in IT, computer systems, or related field.

Professional Credentials: Relevant professional certifications an asset.

Preferred Work Experience: At least 3+ years of progressive experience at a Tier 2 helpdesk and IT asset management level.

Preferred Sector Experience: IT support experience from an ERP level organization preferred.

Technical and Language Skills Requirements:

Demonstrated familiarity with industry standard IT Service Desk tools and asse