The Manager of Information Technology and Systems oversees a team and is responsible for the organization’s technology strategy, ensuring systems and digital capabilities support business growth, operational efficiency, and strategic goals.

This role converts business needs into effective technology solutions, driving digital transformation efforts and aligning systems, data, and processes with organizational priorities.

With full responsibility for technology outcomes across the organization and its related businesses, the role manages enterprise applications, IT performance, risk, and cost control, while working with a Managed Service Provider (MSP) for daily operations.

The role balances operational stability with strategic advancement and leads key initiatives such as ERP modernization and cross-functional transformation, working closely with leadership, users, vendors, and partners to optimize the value of technology.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the IT and Systems Manager are detailed below, but not limited to the following:

• Collaborate with key partners to develop digital strategies and plans that enhance business operations, improve user effectiveness, and strengthen systems knowledge and control across the organization.
• Align IT initiatives with business objectives, translating priorities into clear scopes, timelines, and delivery plans.
• Stay current with emerging technologies, identifying and recommending innovations that improve operational efficiency and profitability.
• Serve as the organization-wide accountable partner for all business applications and information systems, including ERP, finance, operations, manufacturing, reporting, and integrations.
• Manage, inspire, mentor, and coach IT staff to excel in their roles and elevate departmental performance.
• Guide the team in adapting to changing business needs, new projects, and evolving technologies.
• Attract, develop, and retain high-performing IT professionals, fostering a culture of accountability, innovation, and continuous improvement.
• Manage the deployment, monitoring, maintenance, development, upgrades, and support of IT systems, which include servers, computers, operating systems, phones, software applications, and equipment.
• Provide expert support during system upgrades, installations, and maintenance.
• Lead efforts in system development, improvements, and integrating new systems with existing infrastructure.
• Develop standard operating procedures, best practices, and training programs for IT staff and end users.
• Oversee the transition from legacy systems to a standardized ERP platform, ensuring data integrity, process alignment, and organizational readiness.
• Maintain operational reliability, security, and responsiveness across all locations and systems.
• Oversee end-user services, including help desk and technical support, and ensure accountability for performance through Managed Service Providers (MSPs).
• Act as the lead during incidents, outages, and urgent operational issues, coordinating responses and making real-time decisions aligned with business priorities.
• Evaluate internal customer needs and identify opportunities for IT service improvement.
• Plan, execute, and deliver IT initiatives, balancing strategic transformation with daily operations.
• Lead the business change management for IT projects, ensuring effective communication, planning, adoption, and partner engagement.
• Coordinate plans with site leadership and functional teams to reduce reactive or emergency-driven work through improved governance and planning.
• Manage IT budgets, purchasing, and financial planning for the department.
• Negotiate and manage vendor and consultant contracts, service agreements, and staff augmentation arrangements.
• Ensure vendor performance, contract comp